Sheffield Safeguarding Hub - change to telephone welcome message from 12 January 2026

From Monday 12^th January 2026 the telephone options on the Safeguarding Hub telephone number 0114 273 4855 are changing as follows;

When you call 0114 273 4855 the welcome message will be;

Welcome to Sheffield Children & Families Services. These calls are recorded for training and monitoring purposes. Please listen to all 3 options before making your selection.

• Press 1 if you have an allocated worker. 

Calls will be answered by a Business Support team who will connect you with the allocated worker.

• Press 2 For advice and support options or if you have concerns for a child, young person or family.

These calls will go initially to a Business Support team to take basic caller details and then to a senior social worker for a conversational telephone assessment to understand the reasons for your concerns and to decide on next steps. Conversations provide the best possible opportunity to help us understand what you are concerned about and ask appropriate questions to determine a child or young person’s circumstances and what help they may need.